ThePetSwap

Support

In an emergency

If a person is in danger, call 911. If a pet is hurt or ill, call a vet or an emergency animal hospital straight away.

ThePetSwap is not an emergency service. We cannot send help, and email is not checked around the clock. During a swap, the Emergency page in the app has the pet's vet and emergency contacts.

Get help

Email us at support@thepetswap.com. A person reads every message. You can also write to us from the app: open the Profile tab and tap Help & support.

It helps if you tell us:

  • The email address you use to sign in.
  • What happened, and what you expected to happen.
  • Which swap or member it is about, if any.
  • Your phone (iPhone or Android) and the app version. It is at the bottom of the Profile tab.
  • A screenshot, if you have one.

Please do not send your password or a photo of your ID by email. We will never ask for them.

Report a member

You can report or block a member from their profile or from your chat with them. Our team reviews every report. If you feel unsafe, call 911 first and tell us afterwards.

Delete your account

You can delete your account yourself in the app:

  1. Open the Profile tab.
  2. Under Privacy & account, tap Your data.
  3. Tap Delete your account and confirm.

If you are in the middle of a swap, finish or cancel it first. The app will tell you if that is what is stopping you. You can download a copy of your data from the same screen. If you cannot open the app, email us from the address on your account and we will help.

Privacy and terms

Read our Privacy Policy and our Terms of Service.